The best birthday gift: 2016 Recognition of Excellence by HotelsCombined

Bonne Esperance Studio Apartments celebrate their second birthday today and a fitting gift is the fantastic

award from HotelsCombined.  This Australian based hotel meta search

company, has started an extensive survey covering different types of accommodations within South Africa.

This survey is based on gathering data from millions of guest reviews, and translating them to an official

Recognition of Excellence.

The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding

accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet

the following criteria:

 At the time of judging, a winner is rated 9.0/10 or over with a minimum of 100 customer reviews

on the HotelsCombined site.

 We couldn’t detect any major customer service problems, nor recurring or unresolved issues.

Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels

Communication team, demonstrating their commitment in providing quick assistance.

Bonne Esperance Studio Apartments boasts a high satisfaction rating among guests and travel industry

experts, receiving 101 reviews for an impressive rating of 9.2 out of 10.

The property manager, Annemien Kotzé said:

“We are thrilled by the award, it is wonderful to receive recognition for our unique offering in the heart of Stellenbosch and great customer service”

“We are excited to be working with the best hotels in South Africa and Bonne Esperance Studio Apartments

is certainly among them ” said Alberto Castellucchio, market manager of HotelsCombined South Africa

“What is different about the Recognition of Excellence is the way information is gathered and analyzed: it

all depends on the guest and his or her experience with that particular accommodation.”

“With HotelsCombined 30 million people are finding the best deal available on-line every month. With this

award, we’d like to make it even easier for every traveller to identify the best hotel for customer service

and therefore the best value for their money”.