Frequently Asked Questions

Check-in time is from 14:00 to 19:00, and check-out is by 10:00. If you need alternative arrangements, feel free to contact us, and we'll do our best to accommodate you.

Yes, complimentary high-speed Wi-Fi is available throughout the guest house, ensuring you stay connected during your visit.

Breakfast is included for rooms in the B&B house. For Studio Apartments and the Villa, breakfast is not included but can be added at an additional cost.

Yes, we offer secure, complimentary on-site parking for all our guests.

Unfortunately, we do not allow pets at our property to ensure the comfort of all guests.

We are conveniently located just a 5-minute walk from Stellenbosch town center, where you’ll find restaurants, shops, and local attractions

Yes, all three of our properties—the Bonne Esperance Boutique Guest House, Studio Apartments, and Villa—feature a beautiful outdoor pool. Towels are provided, and the pool areas are ideal for relaxing in the garden or soaking up the sun.

Our cancellation policy is as follows:

• Cancellation 15 days or more prior to the agreed arrival date, no cancellation fee will be charged. Deposits will be refunded minus 10%. 
• Cancellation 8 to 14 days prior forfeits the 50% of the total booking value. 
• Cancellation 7 days prior and same day of the arrival date and no-show forfeits 100% of the total booking value. 

We’re happy to accommodate dietary restrictions or allergies. Please inform us of your requirements in advance so we can prepare suitable options.

Yes, all our rooms are equipped with air conditioning to ensure a comfortable stay, regardless of the season.

Yes, we provide a laundry service for our guests at an additional charge. Whether you’re staying for a short visit or a longer holiday, we can help keep your wardrobe fresh and ready.

Learn more about our guest services here.

Yes, we offer two self-catering options:

• Studio Apartments located nearby at 1 Murray Street, fully equipped for guests who prefer a more independent stay.
• The Bonne Esperance Villa, a charming three-bedroom house with a fully equipped kitchen, perfect for families or small groups seeking a private and self-catering experience.

While some areas of our guest house may not be fully wheelchair accessible due to the building's heritage design, we recommend contacting us directly so we can do our best to accommodate your needs.

Yes, Bonne Esperance offers a range of options for families to ensure a comfortable and enjoyable stay.

In the B&B House:
Children aged 6 years and older are welcome. We have two Family Classic Rooms, each accommodating up to three guests, making them ideal for smaller families. For families who prefer to stay close, some of our rooms are interleading, providing both privacy and convenience.
In the Villa:
Families with children of all ages are welcome to stay in our Villa, which offers a fully self-catering option. This setup provides the flexibility of home-style living, with ample space for families to relax and enjoy quality time together.
Whether you're traveling with older children or little ones, our accommodations are designed to meet the needs of families, ensuring a memorable experience in the heart of Stellenbosch.
At the Studio Apartments – One Bedroom Apartment:
This apartment is ideal for families traveling with children. The lounge area includes a double sleeper couch, providing additional sleeping space for kids.

All our rooms are thoughtfully equipped to enhance your comfort. Amenities include:

• Beverages: Complimentary tea and coffee-making facilities, including a Nespresso machine in every room. Minibars are stocked with sodas, juice, water, beer, and wine. A limited selection of local wines and spirits is also available upon request at reception.
• Entertainment: Smart TVs with DSTV channels in the B&B and Studio Apartments.
• Essentials: Premium toiletries, a hairdryer, an electronic safe, and free high-speed Wi-Fi.
• Additional Features: Studio Apartments include a kitchenette, while the Villa boasts a fully equipped kitchen for self-catering stays.

Bonne Esperance is committed to sustainable tourism and actively participates in eco-friendly practices, including:

• Supporting the Stellenbosch Trail Fund by providing Stellenbosch Trail Water in our minibars.
• Reducing single-use plastics through reusable and recyclable alternatives.
• Implementing energy-saving measures and eco-friendly waste management practices.
• Sourcing locally to reduce our environmental footprint and support the community.

Discover more about our sustainability efforts here.

Explore our blog, Our Top 5: Picnics in the Winelands, for the ultimate guide to relaxing outdoor experiences. From lush vineyards to riverside retreats, we highlight the most scenic locations perfect for a picnic. Don’t forget to bring your blanket and enjoy local delicacies in these serene settings.

Stellenbosch is a coffee lover’s paradise! Check out our blog, Our Top 5: Coffee Shops in Stellenbosch, for the coziest and most vibrant spots to enjoy your next caffeine fix. Whether you prefer artisanal blends or a laid-back café vibe, we’ve got the perfect places for you.

Looking for a warm, inviting atmosphere on a chilly day? Our blog, Our Top 5: Fireplaces in Stellenbosch, lists the best restaurants, wine estates, and lounges with crackling fireplaces. Perfect for sipping wine and staying cozy.

Thrill-seekers, take note! Our blog, Our Top 5: Adventure Activities in Stellenbosch, covers everything from ziplining to mountain biking and hiking. Discover the best ways to get your adrenaline pumping while enjoying Stellenbosch’s stunning natural beauty.

Stellenbosch is home to incredible art and culture. Read our blog, Our Top 5: Art Galleries in Stellenbosch, for a curated list of galleries showcasing local and international artists. A must-visit for art enthusiasts!

Treat yourself to some pampering with our blog, Our Top 5: Luxury Manicures in Stellenbosch. Discover the top spots for exquisite nail treatments, where relaxation meets style in the heart of Stellenbosch.

Looking for tranquil outdoor beauty? Read our blog, Our Top 5: Gardens in Stellenbosch, to discover the most stunning and serene gardens in the area, from botanical wonders to vineyard landscapes.

Golf enthusiasts, rejoice! Our blog, Our Top 5: Golf Courses in the Winelands, highlights the most scenic and well-maintained courses for an unforgettable golfing experience, surrounded by breathtaking vineyard views.